Admissions Manager

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services.
We provide care across the nation touching the lives of more than 30,000 patients daily.
Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.
Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.
As an Admissions Manager, you will assure fidelity to the internal admissions and funding process, assign intake paperwork and assessments, as well as alignment of client/patient funding sources at the time of admission.
You will monitor all pending funding and are responsible for ensuring follow up of same.
You may have to complete benefit verifications with insurance companies and other sources.
You will work referral sources, funding sources, teammates, and clients/patients.
Requirements: · Bachelor’s degree in one of the behavioral science disciplines (psychology, social work, etc.
) from an accredited college or university OR equivalent experience conducting client/patient admissions.
· 2 years’ experience supervising others.
· General knowledge of Microsoft Office suite (including Word, Excel, Outlook).
Preferred: · Graduate degree in business or one of the behavioral science disciplines (psychology, social work, etc.
) from an accredited college or university.
· 3-5 years of experience working in behavioral health.
· 5+ years’ experience supervising others.
Responsibilities: · Assist with the recruitment, hiring, and training of new teammates.
· Provide supervision, guidance, and direction in daily operations and training to teammates, including making schedules, setting performance standards, and monitoring performance.
· Complete 90-day and annual FOCUS reviews timely with goals for continual improvement.
· Encourage and build mutual trust, respect, and a cohesive, yet challenging work environment for all teammates.
· Comply with organizational policies, procedures, and performance improvement initiatives.
· Ensure and uphold the confidentiality requirements of all client/patient information and manage all daily tasks and activities consistent with HIPAA, the 42 CFR part 2, and state and federal laws and regulations regarding confidentiality and security.
· Investigate concerns and complaints regarding teammates, analyze information and evaluate results to bring resolution to the concern or complaint.
· Be present and engaged in meetings and required training opportunities.
· Have a working knowledge of all PTC (Pinnacle Treatment Center) lines of business (RTC, OTP, Detox, etc.
) to ensure understanding of appropriate referrals.
· Serve as a link between Admissions and other departments to ensure the efficient transfer of information essential to operations.
· Coordinate and oversee all incoming admissions and track all pending discharges to ensure beds are filled and not left open for lengthy periods of time.
· Maintain the client/patient census, meeting targeted goals, as well as report out daily to identified groups on admissions, discharges, and overall census.
· Provide culturally sensitive and relevant services to diverse clients/patients and their families.
· Work with HMO’s, counties, other funding sources, and the admissions team to ensure that client/patient funding is in place prior to admission.
· Maintain consistent communication with clinical counseling team and department managers (where appropriate) to ensure that clients/patients are continuously funded throughout their stay.
· Maintain an ongoing, continuously updated, inquiry list, admissions list, client/patient list, cataloging past, and present, and potential admissions activity.
· Collect intake statistical and demographic data.
· Work closing with the billing and finance departments to troubleshoot billing/financial concerns as they arise as related to the admission process.
· Report directly to the Executive Director concerning all matters relating to admissions.
· Using Electronic Health Records, maintain accurate client records as they relate to authorizations, service agreements, self-pay transactions, and other billing scenarios as they arise.
· Ensure all record requests, subpoenas, court orders, and other types of communication requesting client/patient information are submitted timely to the medical records team.
· Act as liaison with other service providers.
· Perform other duties as assigned or directed as related to client/patient support.
Benefits: · 18 days PTO (Paid Time Off) · 401k with company match · Company sponsored ongoing training and certification opportunities.
· Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
· Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) · Discounted tuition and scholarships through Capella University.
Join our team.
Join our mission.
Experience Required MS Office 2 year(s): Supervisor Preferred Substance abuse/Addiction/Recovery Behavioral/mental health Education Required Bachelors or better in Behavioral Neuroscience or related field Behaviors Preferred Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations.
We want to have the best available persons in every job.
Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws.
It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.