Are you ready to Be Part of Something BIGGER!
Allen's AC and Heating - in Elizabethtown, KY is looking for a dynamic Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU!
Essential Functions:
Answer incoming customer requests and inquiries in a professional & friendly manner
Act as a liaison between customers, technicians, salespersons & management
Schedule service and routine maintenance appointments
Maintain & update customer records based on interactions
Process invoice payments
Provide information about products and services
Troubleshoot and resolve customer issues and concerns
Develop & maintain a knowledge base of the evolving products & services that benefit our customers
Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
Qualifications:
Minimum of 1-year administrative or customer service experience in an office setting is required
Knowledge in Microsoft Office is a required
Service Titan is a plus
Ability to easily cultivate strong rapport with customers and co-workers
Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
Work well independently & with integrity in a structured yet relaxed environment
Enjoy patiently, empathetically helping others
Excellent written and verbal communication skills
Benefits:
Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Holidays
Medical, Dental and Vision Benefits
Company Matched 401k
Be part of something new and exciting.
Join an integrity driven, family-oriented team!
Apply Now!
Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.
This policy applies to all employment practices within our organization.
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