Position Description
Summary:
Military Personal Bankers are front-line associates who deliver solutions that help our clients achieve financial freedom and peace of mind.
Military Personal Bankers achieve this vision by building professional relationships with clients and potential clients to understand their financial needs and to deliver valuable products and services to meet those needs.
Successful Military Personal Bankers are enthusiastic about delivering excellent client service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals.
This position pays a minimum of $17.
50 per hour and is eligible for performance-based incentive compensation based on achievement of established incentive goals.
Those details will be provided during the recruitment process.
Full-time associates are eligible for our benefit package that includes medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short- and long-term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired.
Principal Accountabilities:
Deliver fast, easy and personal service consistent with company standards in all client, non-client and associate interactions
Introduce, promote and recommend consumer banking products and services to clients and non-clients
Process banking transactions for clients, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, opening checking and savings account and assisting clients with obtaining other bank products, including credit cards and personal loans
Balance currency, coin and checks in client transactions and teller drawer as required
Adhere to all bank compliance, security and operational policies and procedures, as well as financial loss standards
Play an essential role in finding the right solutions for clients
Maintain client information in complete confidence
Proven ability to consistently meet or exceed established goals for the position
Complete other specified duties as assigned
Regular attendance required, working at the work site during regular business hours and/or assigned hours
Position Requirements
Minimum Qualifications:
High school diploma or equivalent
1+ years in a client-facing role preferred
Cash handling experience preferred
Strong client service skills
Strong communication skills
Basic math and counting skills
Strong attention to detail and ability to complete work accurately
Strong sales skills with proven experience
Work well with others and is a dependable team member
Ability to multitask at a rapid pace for extended periods of time
Ability to organize work
Experience in typing, phone and ten-key operation
Working knowledge of common computer programs (i.
e.
Windows, MS Office, Email, etc.
)
Must be able to work flexible schedules based on the banking center hours of operation
Must be able to work overtime when necessary
Must be able to work on a military installation by successfully obtaining approval from the governing authorities through background checks and the vetting process
Physical Requirements:
The work environment is typical of standard office and retail banking settings.
The position is medium work, exerting up to 35 pounds of force occasionally with frequent sitting including for client meetings and computer work, but includes frequent standing or walking throughout different areas of banking center and when conducting outside sales activities.
Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions.
Periodic driving for outside sales activities.
Reaching may be required involving extending arms in any direction.
Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad.
Visual ability to read a computer screen or written documents is necessary.
Speaking ability to express or exchange ideas; impart oral information to clients, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required.
Hearing is necessary to receive detailed information through oral communication.
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