Description:
This role is the “face” of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment.
The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.
Responsibilities
Greets and checks patients in and updates appointment status
Assists patients with completion of intake forms
Inspects forms for completeness and accuracy
Calls patients with appointment reminders and reschedules as needed
Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department
Establishes and maintains positive relationships with referral sources
Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards
Enters all pertinent patient information and notes into EMR
Scans all applicable patient paperwork
All other duties as assigned
Requirements:
Exceptional customer service skills
Knowledge of current basic medical terminology, coding, eligibility and office procedures preferred
Strong computer and phone skills
Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public
Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
EMR, KASPER, INSPECT knowledge and experience preferred
Education
Medical Front Office experience, preferred
Pain management experience, preferred
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