Team Lead Eligibility Specialist

*Team Lead-Eligibility & Enrollment * *Location: ONSITE FLOATER to Medical Facilities in Elizabethtown, KY* *Hours: Monday through Friday 8am to 4:30pm* *GENERAL SUMMARY:* The Eligibility & Enrollment Team Lead l is responsible for assisting the Department Manager or Supervisor.
He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned workload.
*Foundation Knowledge, Skills, and/or Abilities Required: *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Essential Duties and Responsibilities:* * Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
* Provide daily/weekly account reports to the Department Manager.
* Prepare and conduct staff training.
* Maintain time and attendance records for staff.
* Delegation and inspection of workflows.
* Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
* Meet goals and objectives as assigned by management.
* Report and document employee disciplinary problems to the department manager.
* Maintain good working relationships with state and federal agencies.
* Assist other patient representatives in the unit with questions they have regarding how to work accounts.
* Direct the workflow for the unit.
*Additional Duties and Responsibilities:* * Screen patients for eligibility programs on the state and Federal levels.
* Identify all areas of patients’ needs and direct them to the appropriate agency for assistance.
* Start the application process when possible.
* Advise patients regarding assistance programs.
* Record thorough and accurate documentation on patient accounts in the CUBS system.
* Assess the status and progress of applications.
* Process escalated calls.
* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
* Maintain awareness of and actively participate in the Corporate Compliance Program.
* Oversee the client inventories for the hospitals assigned to the unit and be proactive in * resolving issues.
*Educational/Vocational/Previous Experience Recommendations*: * High school diploma or equivalent is required.
* Bachelor’s Degree preferred.
* 1 – 3 years’ experience in a leadership role is preferred * 1 – 3 years’ experience in a healthcare eligibility role (government or hospital) preferred * Excellent written and verbal communication skills.
* Demonstrated leadership abilities.
* Ability to present oneself in a professional and courteous manner at all times.
* Ability to stay on task with little or no management supervision.
* Demonstrate initiative and creativity in fulfilling job responsibilities.
* Ability to prioritize multiple tasks in a busy work environment.
* Strong working knowledge of personal computers including Microsoft Office.
*Working Conditions*: * Call Center environment or onsite at a contracted facility.
* Must be able to sit for extended periods of time.
Job Type: Full-time Pay: $20.
00 - $22.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Opportunities for advancement * Paid sick time * Paid time off * Paid training * Prescription drug insurance * Professional development assistance * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday * No weekends Work setting: * Call center * In-person * Office Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Required) * Computer skills: 1 year (Required) * Leadership: 1 year (Preferred) Work Location: In person