Overview:
JOB SUMMARY
The Lead Receptionist handles all duties of the Reception position as well as leads the Reception Team.
The Receptionist is the client’s first contact when calling, or visiting the practice, and represents the professional and positive image.
The receptionist answers telephones, greets clients, prepares patient files, and escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records.
This exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.
Responsibilities:
JOB DUTIES AND ESSENTIAL FUNCTIONS
Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care
Educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales
Admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system
Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
Handle client/patient transfers with ease
Prepare client invoices for services performed and accurately handle payment transactions
Accurately and empathetically communicate estimates/treatment plans to clients
Build relationships with customers to create long-term bonds with the clinic
Create a positive and welcoming environment during client wait times
Maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen
Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Provide accurate follow-up on messages, calls, e-mail, or fax communication
Maintain a positive, cooperative relationships with other associates
Display genuine care and liking to animals and the veterinary field
Develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
Maintain a professional/welcoming appearance of the front office through cleaning and organization
Offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines
May be required to cross train and perform other duties
Qualifications:
QUALIFICATIONS
2+ years of reception experience in a veterinary practice OR equivalent combination of experience and education is applicable
Customer service experience preferred
Basic computer skills using Microsoft WORD and Outlook
Ability to participate in our online applicant and new hire onboarding process remotely
Ability to complete computer-based training
SUPERVISORY RESPONSIBILITIES
No, however, lead a team of receptionists
PHYSICAL REQUIREMENTS
Ability to communicate effectively to all audiences
Good visual acuity
Close vision for computer work
Comfortable around unpleasant odors, noises and animal feces
Comfortable with exposure to animals including their actions and ailments
Ability to lift up to 50lbs
Repetitive wrist movements on keyboard
Ability to sit/stand/walk for long periods of time
Ability to walk up and down stairs multiple times per day
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
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