IT Specialist (Policy and Planning)

Duties Responsible for project development and long-range planning for unclassified and classified network installation-wide Army Information technology Services catalog (AITSC) services.
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requirements, AITSC capital investments planning, project management, release management, Continuity of Operations plans (COOP), and Military Construction Army (MCA).
Work involves analytical ability, judgment, discretion and knowledge of substantial administrative program principles, concepts, policies, and objectives to develop major LandWarNet plans and programs.
Review the latest telecommunications and networking technologies to ensure that resources are used efficiently and effectively to meet requirements, increase productivity, and provide the best services to the installation.
Serve as the primary technical consultant in the unclassified and classified IT infrastructure field providing authoritative advice, guidance and assistance to functional area supervisors, functional managers, and operating personnel.
Serve as liaison with installation officials and with higher headquarters on behalf of the organization, regarding plans, problem areas, program requirements, and methods of accomplishment.
Review IT programs for the unclassified and classified networks to assess overall compliance with IT plans and policies and alignment with business requirements.
Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
Three year trial/probationary period may be required.
Position is designated Non-Critical Sensitive.
The incumbent must obtain and maintain at a minimum a Secret Security Clearance based on a Tier 3 background investigation.
Failure to do so may result in separation for the efficiency of the Federal Service.
Overtime and on-call duty may be required on short notice to include nights, holidays, and weekends in support of related mission requirements.
May be required to perform 24 x 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
Subject to callback requirement to report to duty within 2 hours of notification due to mission requirements.
Teleworking eligibility is on a case-by-case scenario.
Required to possess a valid state driver's license to operate a passenger vehicle for operating government vehicles.
See "Additional Information" section for additional requirements.
Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.
You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.
S.
C.
, in accordance with the procedures provided in DoD Instruction 1400.
25, Volume 3005, "CES Employment and Placement".
If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.
S.
C.
, you must submit documents verifying your eligibility with your application package.
In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.
Such experience is typically in or directly related to the work of the position to be filled.
To qualify based on your experience, your resume must clearly describe the following quality experience:evaluating Command, Control, Communications, Computers, and Information Management (C4IM) service requirements to identify services and support; providing program related advice; developing technical documents for projects; and modifying information technology (IT) plans and policies.
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
Some federal jobs allow you to substitute your education for the required experience in order to qualify.
For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.
Additional information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.
This position is in the Professional Category at the Full Performance Work Level within the CES Occupational Structure.
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.
S.
Citizenship.
Direct Deposit of Pay is required.
Must be able to obtain and maintain a Secret security clearance.
Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoDM 8140.
03 Cyberspace Workforce Qualification and Management Program dated 15 February 2023.
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
This is a Information Technology Management Career Field position.
Multiple positions may be filled from this announcement.
Salary includes applicable locality pay or Local Market Supplement.
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.
If selected, you may be required to provide supporting documentation.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
WARNING: DO NOT INCLUDE CLASSIFIED INFORMATION IN YOUR APPLICATION PACKET! Application packages that contain Classified information WILL NOT receive consideration for this position.
Should you submit a resume or any other document as part of your application package and it is confirmed that any of the information is Classified, in addition to being found ineligible for consideration for this position, your Security Office will be notified to determine if any further action is warranted.
The documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see: What to include in your resume.
2.
Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/15/2024 to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.
usastaffing.
gov/ViewQuestionnaire/12337099).
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
To verify the status of your application, log into your USAJOBS account (https://my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit: https://www.
usajobs.
gov/Help/how-to/application/status/.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit: https://www.
usajobs.
gov/Help/how-to/application/status/.
Agency contact information Army Applicant Help Desk Website https://portal.
chra.
army.
mil/hr_public?id=app_inq Address KB-W6SSAA USA SIG NTWK ENT CTR FT KNOX DO NOT MAIL Fort Knox, KY 40121 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your application.
Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position.
If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents WARNING: DO NOT INCLUDE CLASSIFIED INFORMATION IN YOUR APPLICATION PACKET! Application packages that contain Classified information WILL NOT receive consideration for this position.
Should you submit a resume or any other document as part of your application package and it is confirmed that any of the information is Classified, in addition to being found ineligible for consideration for this position, your Security Office will be notified to determine if any further action is warranted.
The documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see: What to include in your resume.
2.
Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.